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Cascade's Response to the COVID-19 coronavirus

Get more information about this coronavirus outbreak from the CDC.

Cascade's Business Continuity Plan Team Activated for Coronavirus (COVID-19) Response and Monitoring

With the rapidly evolving situation regarding the outbreak of the coronavirus (COVID-19), Cascade continues to monitor our Business Continuity Plan (BCP) and adapt accordingly.  As part of this BCP, Cascade will respond to this situation appropriately by taking guidance from various resources (including governmental, legal and other) and keeping in mind the health and safety of our employees.

The objectives of Cascade’s BCP is to continue to serve customers' needs, provide a clear and safe action plan to employees and on-site personnel, and protect the health and safety of our employees, customers and community.

Any official communications about the response to COVID-19 by Cascade will be directed from the BCP Team, consisting of:

  1. Neil Peters-Michaud, CEO, npm@cascade-assets.com, 608-316-6637, 608-345-6144
  2. Laura Gill, HR, lgill@cascade-assets.com, 608-316-6671
  3. TJ Barelmann, Director of Operations, tj@cascade-assets.com. 608-316-6634

The current Business Continuity Plan (BCP) includes the following:

Last updated 6/9/2020

Cascade is currently performing all regular business operations while following safety, health and hygiene controls consistent with the recommendations of the CDC, state and local health authorities.

Cascade has developed internal programs and practices to mitigate the risk of exposure to and spread of the COVID-19 virus as part of our operations. The following activities relate to our interactions with customers, visitors and the general public.

    Cascade is significantly limiting visits to our facilities.
    • Only people with an appointment can drop off equipment for processing. Please call 608-222-4800 (Madison) or 317-542-3511 (Indianapolis) or email pickup@cascade-assets.com for arrangements. This will allow us to be ready to serve you with limited contact and proper contols in place.
    • Cascade staff can bring refurbished equipment purchases to customers outside the facility (curbside delivery). Let us know when you are at our Madison facility by calling 608-316-6728. Alternatively, we offer free shipping on most product purchases. See the Cascade Marketplace for more information.
    • Only visitors with an appointment or authorized officials are permitted to enter the facility. All visitors need to comply with current safety and hygiene protocols, which may include wearing a mask (which can be provided by Cascade). Your Cascade escort will provide additional information about our safety requirements and recommendations.
    • No one who has a fever or upper respiratory symptoms is permitted to enter Cascade facilities at this time.

    Pickups of equipment from customer sites and onsite service activities:
    • Cascade is following the recommendations of the CDC, state and local authorities when performing onsite services. Cascade will comply with any applicable government orders covering any jurisdiction where work is performed or where we must travel through.
    • Cascade is able to perform onsite data destruction, inventory services, and most other onsite services at customer sites, and will do so consistent with current health guidelines.
    • When setting up pickups, Cascade Customer Service will, as appropriate, ask site contacts how the organization is addressing the risk of COVID-19 and if there is anything Cascade or its partners need to prepare for in anticipation of the upcoming pickup.
    • Cascade will not send any employees to customer sites who are sick (have a fever of at least 100.4 degrees or show any signs of COVID-like symptoms).
    • Cascade staff are expected to practice good hygiene while traveling for work. Cascade will provide additional hand sanitizer, gloves, masks, disinfectant, and other PPE for staff to take while traveling.
    • Cascade may have documentation available for clients (e.g.,Job Collection Forms, Inventory reports) that customers can choose to have shared with them onsite or we will send electronic copies to them later. Customers can optionally sign-off on the transfer of assets at pickup. If the customer chooses to not sign off on the paperwork, we will write down the name of the client representative at the pickup. Customers may request Cascade to leave behind a copy of the duplicate Job Collection Forms onsite, or they may take a picture of this form. Cascade will also scan a copy of this job collection paperwork back at our office and can make it available to the site contact/customer upon request.
    • We request that customers provide a clean and virus free work environment and also practice recommended social distancing and safety protocols when interacting with Cascade staff. We appreciate any efforts to facilitate a quick and efficient removal of equipment from the site. Cascade may refuse to perform services at a site where we find evidence to believe the environment is unsafe.
    • Dependent on current health guidelines, collected equipment may be stored for at least three days before processing or staff may handle the equipment with disposable gloves and take other safety precautions to limit contact transmission of the virus from potentially contaminated surfaces. There may be delays in reporting inventory activity and disposition status of collected assets due to these additional handling and safety requirements. Cascade will communicate any delays with our clients.
    • Options for "contact-free" pickups and removal of your equipment:
      • Cascade can provide collection bins (including Gaylord boxes, pallets, speed packs, and carts) if you have the space and ability to store equipment for a later pickup. Then, we can just swap out carts with limited handling onsite. Let us know if we can deliver them to you and then we can pick up your equipment later.
      • Cascade can ship boxes to your location for packing computer equipment. The boxes include packing materials and a pre-paid shipping label to ship the equipment to Cascade for processing. Contact us for more details.
      • If you can bring equipment to a dock or loading area, Cascade can coordinate pickup at a convenient loading time.

    Other Business Continuity Response programs in place at Cascade
    • If any Cascade employee can perform work remotely, then they are working remotely as much as possible. All Customer Service and Sales staff are available through their regular phone and email addresses while working from home.
    • Core members of the BCP team will meet regularly to monitor the situation and take action as necessary.
    • If necessary, we will take additional steps to minimize the risk to employee health and safety while maintaining appropriate staffing to serve customers.
    • If an outbreak creates a Force Majeure event, Cascade may need to suspend pickups of equipment. Cascade will communicate to all affected customers if any disruption of service is necessary.

Best Practices and Other Resources:

The best way to prevent illness is to avoid exposure to this virus.  However, as a reminder, the CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.

 The following links help provide a summary of COVID-19, as well as providing information through frequently asked questions.


Documents related to Cascade's continuing operation as a critical buiness: