Cascade's Business Continuity Plan Team Activated for Coronavirus (COVID-19) Response and Monitoring
With the emerging and rapidly evolving situation regarding the outbreak of the coronavirus (COVID-19), Cascade has made the decision to activate our Business Continuity Plan (BCP) effective immediately. As part of this BCP, Cascade will respond to this situation appropriately by taking guidance from various resources (including governmental, legal and other) and keeping in mind the health and safety of our employees.
The objective of Cascade’s BCP is to be readily able to continue to serve customers, provide a clear and safe action plan to employees and on-site personnel, and mitigate the negative effects disruptions can have on Cascade’s operations.
Any official communications about the response to COVID-19 by Cascade will be directed from the BCP Team, consisting of:
- Neil Peters-Michaud, CEO, firstname.lastname@example.org, 608-316-6637, 608-345-6144
- Laura Gill, HR, email@example.com, 608-316-6671
- TJ Barelmann, Director of Operations, firstname.lastname@example.org. 608-316-6634
The current Business Continuity Plan (BCP) includes the following:
Last updated 4/3/2020
Cascade is currently performing essential operations to support critical industries responding to the COVID-19 outbreak. Cascade is considered an Essential Business operating in a limited capacity within the requirements of the Wisconsin and Indiana "stay at home" orders (see details at the bottom of this page).
Cascade has developed internal programs and practices to mitigate the risk of exposure to and spread of the COVID-19 virus as part of our operations. The following activities relate to our interactions with customers, visitors and the general public.
- Cascade is significantly limiting visits to our facilities.
- Only people with an appointment can drop off equipment for processing. Please call 608-222-4800 or email email@example.com for arrangements.
- Cascade staff can bring refurbished equipment purchases to you outside the facility, or contact us about shipping the devices to you. See the Cascade Marketplace for more information.
- Only authorized visitors with an appointment are permitted to enter the facility.
- No one who has a fever or upper respiratory symptoms is permitted to enter Cascade facilities at this time. If you need assistance, please call 608-222-4800 or email firstname.lastname@example.org.
- Pickups of equipment from customer sites:
- Due to the recent Stay at Home orders in Wisconsin and Indiana, Cascade is postponing all but essential pickups until at least April 25, 2020 (subject to extension). Cascade is still operating as an Essential Operation providing only those equipment hauling and technology product fulfillment activities which have been deemed critical to support the national infrastructure. Cascade defines "essential pickups" as:
- From a business or organization in an "essential industry" still allowed to operate under government stay at home orders, and
- The business or organization needs to have the equipment removed due to a security concern, a need to free up space for other essential operations, a requirement to vacate the space (e.g., end of a lease), or similar demand. If the organization cannot postpone the pickup, Cascade will work with the organization to find a safe way to collect and remove the equipment.
- If a customer needs to cancel or postpone a pickup, please contact our Customer Service team at email@example.com or call 608-222-4800 and we are happy to postpone or cancel the pickup until further notice.
- Cascade can also provide collection bins (including Gaylord boxes, pallets, speed packs, and carts) if you have the space and ability to store equipment for a later pickup. Let us know if we can deliver them to you and then we can pick up your equipment later.
- Cascade Customer Service staff will work with clients to begin scheduling pickups when normal work can resume.
- For the time being, Cascade will provide limited handling of equipment on site. There will be little to no on-site services available at this time. Please discuss any requests with your customer service representative.
- Cascade will not be sharing documents, pens, or other materials with clients on site. We will not have clients sign off on job paperwork on site. For any job collection paperwork, we will write down the name of the client representative at the pickup. Cascade will scan a copy of this job collection paperwork back at our office and can make it available to the site contact/customer upon request.
- When setting up pickups, Cascade Customer Service will, as appropriate, ask site contacts how the organization is addressing the risk and if there is anything Cascade or its partners need to prepare for in anticipation of the upcoming pickup. Cascade staff will not enter any site that requires special health screening, such as temperature checks.
- Cascade will comply with any applicable government orders covering any jurisdiction where work is performed or where we must travel through.
- Cascade staff should practice good hygiene while traveling for work. Cascade will provide additional hand sanitizer, gloves, disinfectant wipes, and other PPE for staff to take while traveling. Collected equipment will be stored for at least three days before processing. Cascade staff that present symptoms of acute respiratory illness will not be performing any work at Cascade, including pickups.
- If staff are put into a situation where they may impacted by the effects of Coronavirus (stranded while traveling, potential exposure, etc.), they should contact a member of the BCP Team for a response.
- Other Business Continuity Response programs in place at Cascade
- If any Cascade employee can perform work remotely, then they are working remotely.
- Core members of the BCP team will meet regularly to monitor the situation and take action as necessary.
- If necessary, we will take additional steps to minimize the risk to employee health and safety while maintaining appropriate staffing to serve customers.
- If an outbreak creates a Force Majeure event, Cascade may need to suspend pickups of equipment. Cascade will communicate to all affected customers if any disruption of service is necessary.
Best Practices and Other Resources:
The best way to prevent illness is to avoid exposure to this virus. However, as a reminder, the CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
The following links help provide a summary of COVID-19, as well as providing information through frequently asked questions.
Documents related to Cascade's continuing operation as a critical buiness: